Frequently Asked Questions
Everything you need to know about bringing the island experience home.
What is the difference between a snow cone and shaved ice?
Snow cones feature crushed, crunchy ice, while shaved ice is shaved from a solid block or mold to create a light, fluffy texture that absorbs syrup perfectly, similar to real snow.
How long does shipping take for machine orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Are your syrups allergen-friendly?
Our premium syrups are gluten-free and do not contain dairy, soy, or wheat. Please check the specific ingredient label on each bottle for detailed nutritional information.
What is your return policy for home machines?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your home shaved ice machine, you can return it in its original packaging for a full refund or exchange.
Do I need special ice to use the home shavers?
While some of our professional models require ice blocks, most of our home machines are designed to work with standard ice cubes from your freezer or the included ice molds for the best texture.
What is the shelf life of the flavoring syrups?
Unopened syrups have a shelf life of approximately 12 to 24 months. Once opened, we recommend storing them in a cool, dark place to maintain maximum flavor profile.